Refund Policy

Last updated: 14 November 2026

Making a music video costs real computing for every shot. You pay for it in credits, and never for a video you did not get.

The short version

• Within 7 days of a purchase, unused credits from it are refunded in proportion. If you have not used any of them, you get the whole payment back.
• After 7 days, purchases are final. Credits you have not used stay usable until they expire.
• A failure on our side never costs you credits. A shot that fails to draw is drawn again at no cost, credits for a motion shot that fails go back to your account automatically, and a video you have paid for can be exported again as often as you like.

What counts as a purchase

Each purchase is refunded on its own, and its 7 days start when it is paid:

• A credit pack is one purchase.
• A subscription charge is one purchase. The first payment and every renewal each count as their own purchase, with their own 7 days.

How much comes back

Refund = what you paid for that purchase × (credits from that purchase you have not used ÷ credits that purchase includes).

For example, if you used 800 of a pack's 3,200 credits, 2,400 are unused, so you get back 2,400 ÷ 3,200 = 75% of what you paid. If none were used, the whole payment comes back.

A yearly plan's charge includes all 12 months of credits. Months that have not been delivered yet count as unused.

When a refund is made, the refunded credits are removed from your account. Refunding a subscription charge also cancels that plan, so it does not renew.

How to ask for a refund

Write to us from the contact page within 7 days of the payment, using the email on your account, and tell us which purchase it is. We check the credits used from that purchase and reply with the amount.

Refunds go back through Stripe to the payment method you used. Most banks show them within 5 to 10 working days.

Cancelling, and buying another plan

You can cancel a subscription at any time from your account. It then runs to the end of the period you paid for and does not renew. Cancelling is not a refund: a charge can only be refunded within its own 7 days, as above.

Buying another plan ends the one you had, so only one plan is ever active. Credits the old plan already gave you stay until they expire. The rest of the old plan's period is not refunded, except under the 7-day rule above.

A video that came out broken

AI pictures vary. If a shot is clearly broken, redraw it in the studio first: a redraw is a new AI picture (3 credits), and a picture that fails to draw costs nothing. If the video as a whole is broken (it does not play, the audio is out of sync, the export is corrupted), tell us through the contact page. We will fix it or return its credits to your account. This is separate from cash refunds, which follow the 7-day rule above.